FAQ

You will receive a completion notification after the product is installed, activated, and verified.

If anything doesn't activate correctly, our team investigates and resolves it at no extra cost — you're never left with a broken installation.

You can provide either WordPress login details or a temporary login link during checkout.

Yes. A temporary login link is recommended because it gives secure access without sharing your main password.

Yes. You can remove the temporary login or delete the user after we confirm that activation is complete.

No. WordPress admin access is enough for almost every product. We'll only ask for FTP or hosting access in rare cases, and we'll always explain why first.

No. We only access what is needed to install the product, activate the license, and verify that it works.

Yes. You can hide sensitive dashboard sections or use limited permissions before sending access.

Yes. We only use website access to install and activate your product — we don't view, copy, or share any of your website's data.

No. Once your license is active, updates install through the product's own update system without any extra steps from you.

Updates come directly from the official developer, so they follow the same testing and compatibility standards as if you'd bought the license yourself.