Refund Policy

Last Updated: August 8, 2026

This Refund Policy applies to all digital products, license activations, subscriptions, packages, and other digital purchases made through WP License Pro.

We provide original WordPress plugins, themes, WooCommerce extensions, and license activation services. Because our products are digital and may be downloaded or activated shortly after purchase, refunds are available only under the conditions described below.

Nothing in this policy limits any mandatory consumer rights provided by applicable law or the mandatory terms of an applicable payment provider.

1. When You Are Eligible for a Refund

You may be eligible for a refund if the license for a purchased product cannot be successfully activated.

If activation is performed by the WP License Pro team and we are unable to successfully activate the product after reasonable troubleshooting, the affected purchase will be eligible for a refund.

For products that customers activate themselves, you must report an activation problem within 14 days of purchase. Our support team will investigate the issue and attempt to resolve it. If we are unable to provide a working activation after reasonable troubleshooting, the affected purchase may be eligible for a refund.

A temporary activation issue, delayed licensing server, incorrect configuration, or another problem that can reasonably be corrected does not qualify for an immediate refund.

2. Cancellation Before Activation

You may request cancellation while your order is still waiting for activation if:

  • WP License Pro has not yet performed the license activation; and
  • You have not downloaded the product file.

If both conditions are met, the order may be cancelled and refunded.

If you have already downloaded the product file, cancellation under this section is no longer available and we will continue processing the activation.

This does not affect any mandatory cancellation or withdrawal rights provided by applicable law or the applicable payment provider.

3. Troubleshooting Before a Refund

Before a refund is approved for an activation or technical problem, WP License Pro must be given a reasonable opportunity to investigate and resolve the issue.

Customers should allow approximately 24 to 72 hours for our support team to respond and begin diagnosing the problem.

Some cases may require additional reasonable time depending on the nature and complexity of the issue.

You must provide the information and, where reasonably necessary, temporary website access required to investigate and resolve the reported problem.

If you refuse to provide information or access reasonably necessary to verify and troubleshoot the issue, we may be unable to approve a discretionary refund.

4. Downloaded Products

Digital product files can be retained after downloading. For this reason, downloading a product generally removes eligibility for a refund based solely on cancellation, change of mind, or an incorrect purchase.

However, downloading the product file does not prevent a refund where there is a genuine license activation failure covered by Section 1 and WP License Pro is unable to resolve the issue.

Download access and use of downloaded files are also subject to our Download Policy.

5. When Refunds Will Not Be Provided

Except where required by applicable law, an applicable payment provider, or expressly stated elsewhere in this policy, refunds will generally not be provided because:

  • You changed your mind;
  • You purchased the wrong product or purchased it by mistake;
  • You no longer need or want the product;
  • You downloaded the product and then decided not to use it;
  • The product works but does not match your preferred design, expectations, or workflow;
  • The product conflicts with another plugin, theme, custom code, or third-party service installed on your website;
  • Your hosting, server, WordPress installation, or website environment does not meet the product’s requirements;
  • You do not have the technical knowledge required to install, configure, or use the product;
  • Your website experiences problems caused by incorrect installation, configuration, customization, hosting, or circumstances unrelated to the purchased product;
  • You refuse to provide information or reasonable access necessary to troubleshoot an activation problem;
  • You purchased the product without reviewing its description, requirements, or applicable license terms; or
  • You violate our Download Policy, License Activation Policy, Terms & Conditions, or other applicable policies.

Claims involving genuinely unauthorized payment activity may be reviewed separately under the rules and procedures of the applicable payment provider.

6. Lifetime Licenses and Developer Changes

Some products offered through WP License Pro include a Lifetime License, while others may use annual, renewable, or other licensing terms. The license terms displayed on the applicable product page at the time of purchase apply to that order.

Plugins, themes, WooCommerce extensions, and other products are developed and maintained by independent third-party developers.

After a product has been successfully activated, a refund will not normally be provided solely because the original developer later:

  • Discontinues the product or service;
  • Stops supporting or developing the product;
  • Changes its pricing;
  • Removes or changes a Lifetime plan;
  • Changes its licensing or activation system;
  • Changes its update or support policies; or
  • Makes another business or technical change outside the reasonable control of WP License Pro.

Where possible, WP License Pro may review an affected activation and attempt to provide an available solution. However, decisions or changes made by an independent developer after a successful activation do not automatically create eligibility for a refund.

7. Subscriptions, Packages and Renewals

Subscriptions, activation packages, bundles, credits, and similar multi-product plans are generally non-refundable once purchased or once use has begun, except where applicable law or mandatory payment-provider terms provide otherwise.

Unused activations, transfers, credits, or other unused portions of a package do not normally qualify for a full or partial refund.

Renewal charges and recurring subscription payments are also generally non-refundable once processed, subject to any mandatory rights that may apply to the transaction.

If you do not want a subscription to renew, you are responsible for cancelling it before the applicable renewal date.

8. Discounts and Promotions

Discounts, coupons, sales, and promotional offers apply only to qualifying purchases made during the applicable promotion.

A discount or promotional price introduced after your purchase cannot be applied retroactively, and the difference between the previous price and the promotional price is not refundable.

9. Refund Abuse, Fraud and Payment Disputes

WP License Pro reserves the right, where permitted by applicable law, to refuse discretionary refund requests where there is reasonable evidence of:

  • Repeated or abusive refund requests;
  • Fraudulent activity;
  • Unauthorized sharing or redistribution of product files;
  • Abuse of license activations or download access;
  • Attempts to obtain products or services without paying for them; or
  • Abusive or fraudulent use of payment disputes or chargebacks.

We encourage customers to contact our support team before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.

If a chargeback or payment dispute is opened, access to the affected product, download, activation, or related service may be temporarily restricted while the matter is investigated.

Nothing in this section limits a customer’s lawful right to dispute a transaction through their bank, card issuer, payment provider, or applicable consumer-protection process.

10. What Happens After a Refund

When a refund is approved, access associated with the refunded purchase may be terminated.

This may include:

  • Revoking download access;
  • Deactivating the applicable license where technically possible;
  • Removing access to services associated with the refunded order; and
  • Removing the refunded product or entitlement from the customer’s account.

The customer must stop using any rights or services provided solely through the refunded purchase and, where applicable, delete downloaded copies associated with the refunded product.

Continued use of a license activation or service after the underlying purchase has been fully refunded is prohibited.

11. Refund Method and Processing Time

Approved refunds will normally be returned through the original payment method where possible.

Depending on the original transaction, payments may have been processed through PayPal, Stripe, Paddle, cryptocurrency, or another payment method made available by WP License Pro.

After a refund has been approved and processed, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, blockchain network, or other financial intermediary and may take up to approximately 14 days in some cases.

Any applicable payment-processing, transaction, or network fees will be handled according to the requirements of the relevant payment provider and applicable law.

For transactions processed by Paddle, Paddle’s applicable Buyer Terms, Refund Policy, and mandatory consumer rights also apply where relevant.

12. Cryptocurrency Refunds

Cryptocurrency transactions are generally irreversible once confirmed on the applicable blockchain.

If WP License Pro approves a refund for a cryptocurrency transaction, the refund may need to be processed manually.

The customer must provide a valid wallet address capable of receiving the applicable cryptocurrency.

Where reasonably possible, the refund will be sent using the same cryptocurrency used for the original transaction.

Applicable blockchain network and transaction fees may be deducted from the refunded amount where permitted by applicable law.

WP License Pro is not responsible for funds sent to an incorrect wallet address provided by the customer.

13. How to Request a Refund

To request a refund for an eligible purchase, please open a support ticket and provide:

  • Your order number;
  • The email address associated with your order;
  • The product name;
  • A clear description of the problem;
  • Any relevant screenshots or error messages; and
  • Any additional information reasonably requested by our support team.

Providing complete and accurate information will help us investigate your request without unnecessary delays.

14. Contact Us

If you have questions about this Refund Policy or need assistance with an order, please contact WP License Pro.

WP License Pro

Website: https://wplicensepro.com

Email: [email protected]

Contact Us: https://wplicensepro.com/Contact-Us

Support Tickets: https://wplicensepro.com/Support-Tickets